Answers before you switch.

CRM seats are $20 per user per month. That's your attorneys, paralegals, and billing staff — everyone who works inside the firm. Client portal access is free and unlimited: invite every client on every matter at no extra charge.

No. One flat seat price includes matters, time tracking, billing, calendar, documents, messaging, the client portal, and role-based permissions. We don't meter storage, API calls, or invoices.

Non-CRM attorneys can claim a free public profile. An optional $5/month upgrade unlocks a photo, the Verified badge, direct contact display, and unsanitized referral routing. Expert witnesses can claim a free profile; a $15/month upgrade additionally lets them receive referrals from firms.

Annual plans are on the roadmap. Until they launch, monthly billing keeps things simple and cancellable.

Yes — new firms get a trial period to run real matters through the system before we start billing. We collect a card in secure checkout so the account can continue automatically when the trial ends.

All traffic is TLS-encrypted end to end. Data at rest is encrypted in our managed PostgreSQL. Session cookies are httpOnly, SameSite, and scoped to your firm's session record.

AnoLawg is permission-first. Admins grant granular keys (view_billing, view_rates, manage_users, etc.) per user. Matters can be restricted to a specific list of team members. Clients only ever see matters assigned to them.

MFA for firm admins and webmaster accounts is on the security roadmap. SSO options (Google, Microsoft) are planned next.

Passwords are hashed with scrypt — a memory-hard KDF built into Node.js. We never log, ship, or display plaintext passwords.

Revoke the user in Admin → Users → Deactivate. Their session is invalidated immediately and they can't sign back in without your intervention.

You do. Your firm is the sole owner of every matter, contact, time entry, document, and communication. We are the processor, not the owner.

Yes. Bulk CSV export for matters, contacts, time, expenses, and invoices is available. A full-firm archive export is on the roadmap for self-serve download.

AnoLawg runs on U.S.-region cloud infrastructure (Vercel compute, managed Postgres). Backups are geographically redundant inside the U.S.

Soft-deleted records are recoverable for 30 days. After that they're purged from primary storage; encrypted backups age out at 90 days.

Every table is firm-scoped on a mandatory firmId column. Every query filters by the signed-in user's firm. Cross-firm data access is architecturally impossible — not a permission check that could be bypassed.

Monthly, via card on file. You're billed for the number of active CRM seats at the start of each billing period. Invoices are emailed to your billing contact and visible inside the admin portal.

Added seats are prorated to the end of the current billing period. Removed seats stop billing at the next period boundary — no refund for partial months, no penalty to deactivate.

Yes. Admins update the payment method under Settings → Billing. Changes take effect on the next invoice.

We retry automatically for seven days and email your billing contact. If the card still fails, the firm moves to a read-only grace period, then suspends until resolved. No data is deleted during grace.

Every successful charge generates a downloadable receipt stored in Settings → Billing → Invoices.

Most firms are live the same day. Creating the firm account, importing contacts, and configuring practice areas typically takes under an hour. Invoicing real matters starts as soon as you log your first time entry.

CSV import for contacts is available at launch. A one-time concierge migration from common systems (Clio, MyCase, PracticePanther) is planned.

Self-serve onboarding videos and a short guided tour inside the app cover the golden path. Live training calls are available for paid firms during early access.

Yes. Invite a client from any matter — they receive an email, set a password, and see the matters assigned to them. No separate signup, no app to install.

Email support from inside the app. Paid firms get priority response during business hours.

CSV export of invoices and payments works with every accounting system today. Native QuickBooks Online sync is on the roadmap.

SMTP-on-your-domain for outbound client communications is in progress. Inbound email routing for matter threads is planned.

User-level two-way Google and Microsoft 365 calendar sync is a launch-blocking implementation item. Contact sync is not part of this work.

A read-and-write REST API for core objects (matters, contacts, activities) is planned. Admins can request early access.

Not yet natively. Upload signed PDFs to the matter document library. Native DocuSign and Dropbox Sign integrations are on the roadmap.

Yes. Cancel from Settings → Billing → Cancel Subscription. Your firm stays read-only through the end of the paid period, then the account is frozen. No cancellation fees.

We bill monthly for simplicity, so we don't prorate refunds for mid-cycle cancellation. You retain full access to the end of the paid period.

If something goes materially wrong in your first 30 days, email support and we'll work it out. We'd rather refund a frustrated firm than keep a customer who doesn't want to be one.

Your account is frozen for 60 days with read-only admin access so you can export. After 60 days, data is purged from primary storage; encrypted backups age out at 90 days.

Yes, within the 60-day frozen window. Contact support and we'll restore the firm in place — no data re-entry required.